AI Lead Management expands myKaarma’s role across Ford and Lincoln service operations with intelligent booking and pre-diagnosis designed for dealerships to create more service leads and capture more business

LONG BEACH, Calif., Oct. 8, 2026 /PRNewswire/ — myKaarma, the leading customer interaction and payments platform for automotive dealerships, today announced the availability of its AI Lead Management solutions for Ford and Lincoln dealers. myKaarma’s selection as an AI Lead Management provider for both brands expands its role across Ford and Lincoln dealership service operations.

myKaarma’s AI Lead Management technology connects four parts of the service workflow: answer, diagnose, schedule, and follow up. The workflow includes:

1. Answer: ServiceConcierge, an AI service assistant, answers customer calls and handles scheduling 24/7, including when the BDC or service team can’t respond. It integrates with the dealership’s service number and DMS so it knows who is calling.
2. Diagnose: Service Pre-Diag uses an AI-powered agent to interview customers about their concerns before they arrive, asking follow-up questions and collecting details the service team needs.
3. Schedule: ServiceConcierge uses the dealership’s actual schedule and availability, along with VIN information, service history, parts availability, dealer op codes, and information gathered through Service Pre-Diag to identify and book the right service.
4. Follow up: ServiceConnect carries the workflow into follow-up, automating outreach for declined work, missed appointments, warranty updates, and recommended service through text, email, and phone, with advanced reporting that shows dealerships what’s working.

ServiceConcierge can book more than 20% of a dealership’s appointments per month, including when the dealership is closed. By handling appointment updates and scheduling requests and reducing voicemails and calls hitting dealership teams, it can save more than 25 hours a month. Customers also spend less time on the phone, with time-to-book reduced by nearly 50% and the average appointment booked in under one minute and 30 seconds.

“We’re focused on applying AI where it can improve how dealerships operate and how customers experience service,” said Ujj Nath, CEO of myKaarma. “By connecting customer intent with vehicle information and dealership availability, we can get the right service booked faster, reduce the work hitting dealership teams, and keep customers coming back. Our selection as an AI Lead Management provider brings more of these capabilities to Ford and Lincoln dealers as we continue advancing how AI is used throughout the service lane.”

myKaarma already supports Ford and Lincoln dealers across multiple areas of the service operation. The company is an approved technology provider for Ford and Lincoln dealerships for end-to-end service lane technology and a Preferred Service Lane Technology Partner. myKaarma was chosen for compatibility with Ford Commitment Program eligibility and data requirements. The AI Lead Management designation follows myKaarma’s selection earlier this year as a Ford Dealer Technology Preferred Partner for its ServiceCart Premium Video MPI capability. It also builds on myKaarma’s expanding OEM relationships, including its recent certification as a Service Lane Technology partner for Stellantis’ Mopar Service Gateway.

For more information about myKaarma’s AI Lead Management solutions, visit myKaarma’s Ford and Lincoln AI Lead Management pages.

About myKaarma
myKaarma is a leading provider of cloud-based software solutions that transform the after-sales service experience at automotive dealerships. Its integrated platform includes communications, appointment scheduling, payments, video inspections, and analytics tools used by thousands of dealers to increase efficiency, customer satisfaction, and profitability. For more information, visit mykaarma.com.

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SOURCE myKaarma